KDDI Europe recognises the importance of Customer, Supplier, Employee and Stakeholder Privacy. Here is our Privacy Policy;
Privacy Policy Statement
KDDI EUROPE Ltd (hereinafter
referred to as "KDDI EUROPE")
recognizes the importance of personal information and customer
information. In order to thoroughly protect such information,
KDDI EUROPE, in observing the Telecommunications Business Law
and Personal Information Protection Act in Japan, and Data Protection
Act and Communications Act in the UK, and other such laws and
ordinances, publicly discloses and pledges to comply with this
Privacy Policy.
| For the aforementioned purpose, the Company
will: |
| |
1. |
|
Collection of Personal Information
KDDI EUROPE collects the personal information (such as name,
address, telephone number, and E-mail address) of its customers
to the extent necessary to provide its telecommunications
services. In addition, when KDDI EUROPE has collected personal
information from its customers or attempts to collect personal
information from its customers, KDDI EUROPE discloses to
its customers and announces to (or notifies) its customers
the intended purpose for which it will use such information. |
| |
2. |
|
Usage of Personal Information
KDDI EUROPE will not handle the personal information in its
possession beyond the extent necessary for fulfilling its
intended purpose of usage except in the following cases: |
| |
| |
|
a. |
|
In instances where
the customer has granted their permission. |
| |
| |
|
b. |
|
In instances where
KDDI EUROPE is required to do so by a legally-enforced order. |
| |
| |
|
c. |
|
If such information
is required for the protection of a person's life, body,
or property, and the permission of the customer cannot be
readily obtained. |
| |
| |
|
d. |
|
If such information
is required especially for the improvement of public health
or the promotion of sound nurturing of children, and the
permission of the customer cannot be readily obtained. |
| |
| |
|
e. |
|
If it becomes necessary
by legal ordinance to cooperate with a government agency,
public authorities, or parties authorized by them, and there
is concern that seeking permission of the customer may hinder
the execution of the relevant duties. |
| |
| |
|
In addition, KDDI
EUROPE may notify other telecommunications companies' personal
information in its possession, limited to the information
of non-paying customers, as stipulated in other agreements. |
| |
3. |
|
Mannagement of Personal Information
KDDI EUROPE takes measures to manage access to personal information,
limit the steps of its handling, and prevent unauthorized
outside access, as well as measures to prevent leakage, loss
or damage (hereinafter referred to as "Leakage, etc.")
and other necessary and appropriate measures (hereinafter
referred to as "KDDI Europe Data Security Policy")
in order to safely manage personal information.
KDDI Europe Data Security Policy is classified into two major
categories, Technological Protection Measures and Organizational
Protection Measures, and each category is implemented appropriately. |
| |
| |
|
a. |
|
Technological
Protection Measures
(1) Management of access to personal
information (limiting employees with authority to access
information (including measures such as immediate deactivation
of accounts of employees who have transferred or left the
company), surveillance of access status (such as long-term
storage of access logs), regular changing of passwords,
room entry/exit supervision, etc.)
(2) Limits to steps in handling of personal information (prohibition
of storage to external storage devices without permission, setting
internal guidelines to monitor internal/external E-mail correspondence,
etc.)
(3) Measures to prevent unauthorized outside access (establishing
firewalls, etc.)
|
| |
| |
|
b. |
|
Organizational
Protection Measures
(1) Clearly regulating the responsibility and authority
of employees and subcontracted parties engaged in safety
management
(2) Establishing internal codes of behaviour and manuals regarding
safety management, and instructing employees to comply with such
codes and manuals, as well as supervising compliance with such
codes and manuals where appropriate
(3) Appropriate supervision of employees and subcontracted parties
involved with safety management through measures such as confidentiality
agreements with employees and subcontracted parties
(4) Necessary training for employees involved with safety management
|
| |
4. |
|
Disclosure of Personal Information
KDDI EUROPE will answer, within a reasonable time period,
requests from the customer or a party acting on behalf of
the customer for disclosure of applicable personal information,
except in the following cases: |
| |
| |
|
a. |
|
If there is due
concern of damage to the life, body, property, or other
rights or interests of the customer or any third party |
| |
| |
|
b. |
|
If there is due
concern of a significant obstruction to the proper operations
of KDDI EUROPE |
| |
| |
|
c. |
|
If there is the
possibility of violation of any legal ordinances |
| |
5. |
|
Amendments of Personal Information
KDDI EUROPE, if requested by the customer or a party acting
on behalf of the customer to make amendments, additions,
or deletions to the content of the applicable personal
information (hereinafter referred to as "Amendments,
etc.") will examine the request within a reasonable
time period and, based on this examination, will carry
out Amendments, etc. of the applicable personal information
within the extent necessary to fulfill the intended purpose |
Grievances Regarding Handling of Personal Information
Complaints regarding KDDI Europe's handling of personal information
(usage, provision, disclosure, amendments, etc.) can be made
by the following means:
By Phone
KDDI Europe Administration Dept
020 7507 0001 (Every day except Saturdays, Sundays, and bank
holidays.)
By letter (postal mail)
KDDI Europe Ltd, Administration Dept, 7th Floor, Tower Bridge House, St.
Katharine's Way, London, E1W 1BA UK
In person
We ask for your understanding that complaints cannot be directly
received from a person who visits one of our offices directly.
Organizations Approved to Protect Personal Information and Accept
Grievances Resolution Requests
The Information Security Forum is assigned by KDDI Europe as
an approved organization to protect personal information and
to accept grievance resolution requests.
|
